Havana’s Metropolitan Bank Suspends Some Services Due To Technical
Problems / 14ymedio
Posted on February 4, 2016
14ymedio, Havana, 4 February 2016 — Since Wednesday morning, customers
of Metropolitan Bank Telebank have not had access to any transactions
due to an interruption of services. The problems have extended to ATM
and Point-of-Sale (POS) terminals that take magnetic cards in Havana
stores, as reported Thursday in a statement by the bank.
Telebank service facilitates transactions such as paying land-line
telephone or electricity bills, for users who have a magnetic card.
An employee of Telebank told 14ymedio that they are currently having
problems with their electronic network. “It has to do with the magnetic
cards, we can’t complete any kind of transactions with the cards.”
She added that at ATMs it is not possible to check your balance, and a
customer “can only complete one transaction a day, withdrawing 200 Cuban
pesos or 50 Convertible pesos.”
The employee said she did not know “exactly” how long the inconvenience
will last, adding that “everyone is working on this because it is a
difficult situation.” The interruption in service has also affected POS
terminals that take magnetic cards to pay for services and for some
operations at bank windows.
A note from Metropolitan Bank’s Department of Communication and
Marketing says that “a contingency plan to minimize the effects on
users” is currently being applied.
Source: Havana’s Metropolitan Bank Suspends Some Services Due To
Technical Problems / 14ymedio | Translating Cuba –